Pulling your hair out trying to fix this? You came to the right place.
You can now send messages and easily manage your conversations with customers using Google Allo or any massaging app. This feature is fully functional now. Here's how it works:
From your Google My Business dashboard click "TURN ON MESSAGING".
Next, enter a phone number and Welcome message. This is the message customers will receive when they start a conversation with you.
Finally, once your are done with the setup process, when customers see your listing on mobile search, they will see a “message” icon, which they can click:
And that's all! Keep in mind, this is just one marketing channel, and local SEO is now more important than even. Which is where a company like Foamers might just be able to help you. But this can be a great tool, a great way for customers to reach you.